Careers

Park Hotel Academy inspires the joy of learning and rekindles the spirit of true hospitality through training and self-development opportunities, enabling hospitality practitioners to REDISCOVER HOSPITALITY. Building on Park Hotel Group’s brand slogan of Discover Love, Park Hotel Academy’s purpose is to train and develop a talent pool of hospitality professionals who deliver service with passion and love.

Motivating our People to grow and advance in their competencies and skill sets, Park Hotel Academy enables our People to continually exceed guest expectations and delight guests with exceptional service.

Our team of Adult Educators forms the pillar of our training infrastructure. Through quality and professional in-house training programmes conducted by our trainers, Park Hotel Academy serves to be a learning centre for vocational skills and service excellence.

With more than 20 in-house trainers who are certified with the WDA-accredited Advanced Certificate in Training and Assessment (ACTA), Park Hotel Group is one of the organisations with the largest pool of in-house certified professional trainers within the Singapore hospitality industry.

The Group continues to identify and invest in talents within the organisation preparing them for the appointment as Adult Educators.

With the establishment of this in-house capability and competence to develop and train our People, Park Hotel Academy now offers a full syllabus of both corporate customised programmes as well as WSQ modules under the Tourism, Food & Beverage and Service Excellence frameworks.

 
Programmes – Corporate

1. Orientation and Induction
2. Corporate Philosophy: Park at Heart (Mission / Vision / Core Values)
3. Brand: Discover Love (Brand Positioning /Brand Promise)
4. Sparks (WSQ-aligned)
5. Sparkle (WSQ-aligned)
6. Simply Loving You

 
Programmes – Workforce Skills Qualification

1. WSQ – Interact with Guests
2. WSQ – Offer Customized and Personalized Services
3. WSQ – Deliver Service Excellence
4. WSQ – Provide Safety and Security for Guests
5. WSQ – Work Safely
6. WSQ – Promote Tourism
7. WSQ – Sell Products and Services
8. WSQ – Prepare for Service (Mise en place)
9. WSQ – Prepare Non-Alcoholic Beverages
10. WSQ – Perform Hosting Duties
11. WSQ – Service Guest Rooms

The result of consistent efforts and financial investments in People training and development is the strong commendations and positive reviews from guests, as well as industry accolades and awards.

In 2010, the Group was awarded the WSQ Training Excellence Award (Hotel Category) and the WSQ Most Supportive Employer (Hotel Category) Award in 2011.

Managing employee transition is a joint responsibility between the employer and the employee. Helping employees assess their career options and plan for career transition allows for enhanced human capital, increased responsiveness to market changes, lower attrition levels for valued employees and higher levels of employee engagement and productivity.

In this light, Park Hotel Group has developed a set of practical tools to manage career progression and leadership succession for our People. By having the right career development structure and career management tools in place, we are another step closer to achieving national and global standards of business excellence.

The Management Trainee Programme aims to develop these identified and aspiring individuals to become future leaders of the hospitality industry. The programme serves to orientate, induct and ‘educate’ these individuals, so that they may participate as informed, equipped and proficient managers and eventually taking on critical responsibilities and decision-making roles within specific functions. A well-guided roadmap will see the Management Trainees effectively taking over responsibilities at the mid-management level by the end of the 18-month programme, and possibly in a senior management appointment with continuous fast-track development after another four to five years with the Group.

Graduates with a Bachelor’s Degree in Hospitality from any recognised university or degree in any discipline with a Diploma in Hospitality are eligible to apply for Park Hotel Group’s Management Trainee Programme.

The 18-month programme comprises three semesters, each lasting six months. Each semester provides the Management Trainees an immersion experience in each of the three main divisions of the hotel operations namely Housekeeping, Front Office and Food & Beverage (F&B). A combination of core on-the-job, generic skills training and assessments as well as selected and relevant external training programmes form the framework of this exciting learning journey.

Core on-the-job skills are largely imparted through daily practical, experiential or theoretical learning and attachment to superiors/mentors.

Generic skills training are extra-curricular normally conducted outside of peak operational hours of the Housekeeping, Front Office and F&B divisons. Management Trainees will personally schedule and assign their time to be spent exclusively with subject-matter experts, who are divisional or functional heads on topics including budgets/budgetary controls, strategic planning, people management skills, business communications, marketing skills and performance review and leadership skills.

Throughout the programme, each Management Trainee will report to a designated mentor who is essentially the head of the division he/she is attached to. There will be a monthly progress update report to the Corporate Training Manager. The Management Trainee will also be assigned semester projects on a six-monthly basis, the reviews of which will be conducted by the Senior Vice-President, General Manager, Mentor, Director of Human Resource and Training Manager.